Frequently Asked Questions
Everything you need to know about your Scott’s Jewellers experience.
How should I care for my fine jewelry?
To maintain the brilliance of your pieces, we recommend cleaning them with a soft cloth and mild soapy water. Avoid exposure to harsh chemicals, perfumes, and lotions, and store items in their original Scott’s Jewellers pouch when not in use.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items in their original packaging. Please note that custom-engraved pieces and earrings are final sale due to hygiene and personalization standards.
Do you offer international shipping?
Yes, Scott’s Jewellers ships worldwide. International orders typically arrive within 7-14 business days, depending on the destination and customs processing.
How do I determine my correct ring size?
We provide a comprehensive sizing guide on our website. Alternatively, you can request a complimentary physical ring sizer to be mailed to your home to ensure a perfect fit before ordering.
Are your diamonds and gemstones ethically sourced?
Absolutely. We are committed to ethical sourcing and only work with suppliers who adhere to the Kimberley Process, ensuring all our diamonds and gemstones are conflict-free and responsibly mined.
Can I track my order once it has shipped?
Yes, once your order is dispatched, you will receive an email containing a tracking number and a link to monitor your delivery's progress in real-time.